CEW is a Fintech company helping home improvement contractors grow and manage their business. Our SaaS platform provides over 10,000 contractors the financial tools they need to close more business, including financing solutions, invoicing, payment collections, insurance products, all in one, modern system designed specifically for the home improvement industry.
About the Role
The role of a Sales Associate is primarily focused on promoting and selling products or services to customers. Sales Associates typically work in retail environments, but they can also be found in various industries such as real estate, telecommunications, and automotive. They play a crucial role in driving sales revenue and ensuring customer satisfaction. Sales Associates are responsible for understanding customer needs, providing product information, and assisting with the purchasing process. They often work as part of a team and report to a Sales Manager or Supervisor.
Here's what you'll do:
- Customer Service: Interact with customers in a friendly and professional manner, providing excellent customer service. Address inquiries, offer product recommendations, and assist customers in finding the right products or services to meet their needs.
- Sales and Promotion: Actively engage with customers to promote and sell products or services. Utilize persuasive techniques to highlight product features and benefits, overcome objections, and close sales. Meet or exceed sales targets and contribute to the overall revenue growth of the business.
- Product Knowledge: Develop a deep understanding of the products or services offered by the company. Stay up-to-date with product information, pricing, and promotions. Effectively communicate product details to customers and answer any questions or concerns they may have.
- Order Processing: Process customer orders accurately and efficiently. Ensure that all required information is collected, such as customer details, product specifications, and payment information. Coordinate with other departments, such as inventory or logistics, to fulfill orders and ensure timely delivery.
- Merchandising: Assist with the organization and display of merchandise on the sales floor. Ensure that products are properly stocked, labeled, and visually appealing to customers. Regularly check inventory levels and communicate any restocking needs to appropriate personnel.