Associate, Smart-E Programs
  • United States, Remote (Must reside in Mountain or Central Time Zones)
  • Smart-E
  • Full-time
  • remote
  • $50,000 - $60,000 per year
Overview | Apply
Description

ABOUT THE ORGANIZATION 

 
Inclusive Prosperity Capital, Inc. (IPC) is a non-profit organization that operates at the intersection of clean energy finance and community development. Our team delivers comprehensive energy financing solutions, innovative tech-enabled lending platforms, and financial products that foster inclusive access to climate solutions. We are dedicated to deploying capital strategically into historically underserved energy markets, projects, and mission-aligned organizations through innovative structuring and initiatives. 

As a thought leader in the industry, IPC is demonstrating how impact can be scaled.

Learn more about how IPC is shaping the future of inclusive clean energy and explore opportunities to partner with our mission by visiting our website at https://www.inclusiveprosperitycapital.org/
 

ABOUT THE OPPORTUNITY 

 
IPC seeks an Associate to support the expansion and daily operations of our Smart-E Loan Program, a national initiative providing financing for clean energy home upgrades. This position will focus on mobilizing local lenders, vetting contractors, and scaling residential clean energy upgrades in the Southwest Region, along with other states as needed.  You will assist in maintaining critical relationships with stakeholders such as contractors, lenders, homeowners, and partners, contributing to IPC's mission to expand clean energy adoption.

The ideal candidate will be experienced working in a remote customer support role, preferably with experience interacting with homeowners, contractors, lenders, and partners to ensure the successful execution of projects. This role will involve supporting day-to-day activities, including program administration, stakeholder communications, and project tracking. The Associate will play a key role in contributing to a national clean energy initiative aimed at providing affordable and accessible energy financing options to underserved communities.
 
This position is designed as a remote role with potential travel to our Hartford, CT office as required. This role requires the employee to reside in one of the specified states and work within Central or Mountain time hours (Mountain time as permitted by manager). Reporting directly to the Senior Associate, Smart-E Programs this role is an exciting opportunity for a proactive individual to be involved in the strategic expansion of the Smart-E Loan Program and make a meaningful impact in scaling residential clean energy upgrades.

RESPONSIBILITIES (include but are not limited to)


Contractor and Partner Management
  • Facilitate the onboarding, support, and partner engagement of a diverse network of energy contractors, ensuring seamless integration into program operations.
  • Maintain and track contractor compliance documents (e.g., insurance certificates, licenses), ensuring all contractors meet program standards.
  • Collaborate closely with lenders and contractors to efficiently manage project workflows and uphold program compliance at all stages.
  • Participate in local events that support the Smart-E Program as needed.

Customer Interaction
  • Serve as the primary point of contact for homeowners, contractors, and lenders, ensuring timely, clear, and professional communication via phone and email.
  • Provide guidance to stakeholders on program processes, project timelines, and expectations, ensuring a positive and informed experience. 

Program Support
  • Support the administration of the program’s online workflow tool by maintaining accurate records, troubleshooting issues, and optimizing operational efficiency.
  • Contribute to the expansion of financing programs into new markets, playing a key role in program development and scalability. Monitor project milestones, manage budgets, and produce regular performance reports, ensuring programs are delivered on time and within scope.

Reporting and Compliance
  • Work with the Smart-E team to ensure program adherence to regulatory and compliance guidelines by thoroughly reviewing project submissions and identifying/reporting discrepancies.
  • Maintain comprehensive records and support the development of internal reports, ensuring transparency and accuracy in all program-related documentation.

Other Duties as Assigned: Other assigned duties may include, but are not limited to, engaging in other business and partnerships as directed by your supervisor.  

JEDI-B Commitment: This role requires a commitment to always leading and adhering to IPC’s core values by consistently fostering justice, equity, diversity inclusion, and belonging (“JEDI-B”) both internally and externally. The ideal candidate will also demonstrate an ongoing willingness to learn about the environmental and economic impacts of our work.

Travel: Up to 15% travel required.

Conditions: 
  • This role requires a dedicated workspace that is free from interruptions, ensuring optimal focus and productivity.
  • The workspace must include a desk and chair and should have a reliable broadband connection with a minimum of 20MB download speed and 8MB upload speed.
  • It is essential that the workspace is quiet and free from distractions to facilitate effective work.
  • Candidates must be able to remain in a stationary position for at least 75% of the time while performing job duties.
  • Occasional travel may be required as part of this role.

 
Above all, the ideal candidate will be eager to learn and strive for continuous improvement. This is a unique opportunity to grow in a mission-driven organization, applying your clean energy experience and playing a key role in a growing, mission-oriented organization. We embrace an "all hands" approach, and successful candidates will be enthusiastic contributors. This position reports directly to the Senior Associate, Smart-E Programs and will have high visibility throughout the organization.


Requirements
QUALIFICATIONS 

Candidates should have 1-2 years of relevant experience in roles such as customer support or program delivery, ideally within the clean energy or financial services sectors, preferably with demonstrated success in remote roles. In this role, the Associate will support the daily operations and expansion of the Smart-E Loan Program, ensuring program processes and procedures are followed as they contribute to the program's success.

 The ideal candidate will excel in managing multiple tasks, communicating clearly and professionally, and working effectively with a range of stakeholders, including homeowners, contractors, and lenders. Familiarity with project tracking tools, customer relationship management systems (e.g., Salesforce), and reporting processes will be advantageous. Additionally, they must demonstrate a strong commitment to IPC’s mission, embracing the values of justice, equity, diversity, inclusion, and belonging (JEDI-B).

Education & Experience:
 
This role requires either an associate’s degree in a related field such as Environmental Science, Business Administration, Education, Political Science, or a relevant area or a minimum of a high school diploma and 2-3 years of relevant experience in customer service, program administration, or project management, preferably within the clean energy or financial services sectors. A preference is given to candidates who are fluent in Spanish. Additionally, candidates must have a minimum of 1 year of experience working in a remote environment.
 
Skills:
IPC seeks candidates who exhibit both mission alignment and professional competency in the following areas: 

  • Interpersonal and Communication Abilities: Demonstrated ability to communicate effectively with stakeholders at all levels, both internally and externally. Strong verbal and written communication skills are essential for ensuring clear, professional interactions.
  • Project Management and Organizational Skills: Proven experience in managing multiple tasks simultaneously, prioritizing work, and meeting deadlines in a fast-paced environment. Strong organizational skills and attention to detail are crucial for tracking project progress and ensuring program compliance.
  • Technological Proficiency: Adept in using Microsoft Office Suite, particularly Excel, for data management and reporting. Familiarity with customer relationship management systems (e.g., Salesforce) and workflow tools is preferred.
  • Analytical Thinking and Problem-Solving: A methodical approach to identifying challenges and applying analytical skills to develop effective, practical solutions. Known for integrity and a solution-oriented mindset.
  • Organizational Skills and Multitasking: Strong organizational skills, attention to detail, and proven ability to perform multiple tasks simultaneously.
  • Flexibility and Adaptability: Ability to quickly adapt to shifting priorities and work effectively in a dynamic environment. Demonstrates resilience in managing changing project demands and conditions.
  • Commitment to Sustainability and Inclusion: Strong commitment to environmental sustainability, clean energy technologies, and ensuring workplace inclusion and belonging for all team members.
  • Learning Agility: Eagerness to learn and grow, particularly in the areas of clean energy technologies and financial products, with a continuous drive for professional development.

Above all, an ideal candidate will be eager to learn and grow in a collaborative fast-paced team environment.

Benefits
WHAT WE OFFER
 
COMPENSATION 
IPC offers a comprehensive total rewards package that includes: 
  •  Salary range of $50,000 – 60,000 commensurate with experience and skills
  •  Generous benefits package that includes: 
    •   Medical
    •   Dental
    •   Vision 
    •   Employee Assistance Program (EAP)
    •  Dependent Care/ Medical Flexible Spending Account
    •   Life/AD&D/STD/LTD Insurances 
  •   Up to 6% 401K employer match 
  •   Career development and advancement opportunities 
  •   Tuition Reimbursement 
  •    Student loan repayment options 
  •    Ample PTO which includes 15 paid holidays, vacation, sick, and paid time to volunteer!
  •    Summer Fridays (Friday half-days in the summer months)
  •    A commitment to work-life balance  
  •     Inclusion, diversity, and belonging as workplace priorities 
  •    Location flexibility:  
    • This role is intended to be a remote role and may require the candidate to travel to our Hartford, CT office or other assigned locations/events as needed. This role requires the employee to currently reside in one of the specified states and agree to work within Central time hours (Mountain time as permitted by manager). By accepting this employment opportunity, candidates commit to residing and working from one of the following states: AL, AR, AZ, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NH, NJ, NM, NY, OH, OK, PA, RI, SC, SD, TN, TX, VA, VT, WI, and WV. This requirement is a non-negotiable condition of employment. 
 
EQUAL OPPORTUNITY 
 
IPC is an equal employment opportunity employer. We are strongly committed to fostering a diverse, welcoming, and inclusive work environment. IPC provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, ancestry, age, present or past history of mental disability, intellectual disability, learning disability, physical disability, including but not limited to blindness, status as a veteran, or any other characteristic protected by applicable federal, state, or local laws.
 
IPC complies with the Americans with Disabilities Act (ADA) and corresponding state or local law. 
 
IPC complies with the Americans with Disabilities Act and corresponding state or local law. If you believe you need an accommodation in order to participate in the application process, please contact careers@inclusiveteam.org or call (203) 433-5060. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Women, people of color, individuals with disabilities, and veterans are encouraged to apply.
 
APPLICATION PROCEDURE 
 
Apply for this opportunity by submitting an application on Careers page at https://www.inclusiveprosperitycapital.org/careers/   If you need an ADA accommodation in the application process, please email us to request accommodations careers@inclusiveteam.org with “Associate, Smart-E Programs”Application” in the subject line.